To Our Patients
We hope this letter finds you and your family in good health . We are happy to announce that we are able to slowly reopen our office. We have missed everyone and look forward to seeing all of you. We ask for your continued patience in this time of change. Our scheduled reopening date is June 1st.
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our dental practice. Our infection control processes are made so that when you receive care, it’s both safe and comfortable.
Our office follows infection control recommendations made by the American Dental Association, CDC, and OSHA. We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agency’s recommendations.
You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.
- Screening Forms: Our office will ask you health-related screening questions when we make your appointment. You will be asked those same questions again when you arrive at the office for your appointment. If you or anyone you have been in contact with has had flu-like symptoms, please cancel your appointment and consider a video appointment with your doctor.
- Mask Required: We request you follow the county’s guideline and wear a face mask when you arrive for your appointment. You can take off your mask at the beginning of your dental treatment and reapply your mask at the end of your treatment.
- Limited Entry: At this time we will allow patients only in the treatment area. We will make exceptions when the patient is a minor, has special needs, or an elderly patient who need a companion. All family members accompanying the patient are requested to wait either in their car or in the waiting room while following the social distancing guidelines. Our waiting room will no longer offer magazines, children’s toys, and so forth since those items are difficult to clean and disinfect.
- Hand Hygiene: We have hand sanitizer that we will ask you to use when you enter the office. You will also find it in the reception area and other places in the office for your use as needed.
- How to Check-in: We will do our best to allow greater time between patients to reduce waiting times for you, and to also reduce the number of patients in the reception area at any one time. We request you to arrive on time for your appointment. Upon arriving, please stay in your car and text the front desk at (925) 438-0811 with your name and appointment time. Our front desk will text you back when the doctor/hygienist is ready to seat you. This will help reduce your wait time in the reception area. AT THIS TIME WE HUMBLY REQUEST THAT YOU DO NOT OPT OUT OF TEXT REMINDERS AS THIS WILL IMPAIR YOUR ABILITY TO COMMUNICATE VIA TEXT. If you would like us to not send you appointment reminders via text, simply inform our front desk.
- Limited Hours: Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. We appreciate your understanding and hope this is a temporary inconvenience.
Additional measures we will be taking during this time.
- Employee Health Screening: All employees and affiliated providers will undergo health history screenings before commencing employment. In addition, we strictly enforce sick policies that require employees suffering from communicable illnesses to stay home from work until they have clearance by a physician to return and have received supervisor approval. Employees who have traveled to a country with a Centers for Disease Control and Prevention (CDC) Level 3 Travel Health Notice are required to self-quarantine for 14 days prior to returning to work. At this time, employees are required to wear masks at all times. Employees are also having their temperatures monitored daily prior to starting their shift.
- Personal Protection: A plexiglass sneeze guard has been installed at our front desk. We request that you address the front desk team members from behind it. Our team will also be fully equipped with masks and shields.
- Disinfection: In our treatment facility, we will continue to clean before and after every patient encounter. We have added several HEPA/UV air purifiers throughout the office to help sanitize the air.
- Hand Hygiene: According to the CDC, the most important steps we all can take to avoid infection from airborne diseases are frequent handwashing with soap and water and regular cleansing of highly-used surfaces with disinfectant. We recommend that all our patients take these basic precautions. Our sinks will be available for hand washing only. You will not be able to use the sink to brush your teeth. The restroom in the lobby will be available for patient use.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (925) 828-5335. Thank you for your understanding and patience. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Cannatella, Dr. Moonka, Dr. Czekala and Our Entire Team